How many photos will end up in my album?
We find that the minimum number of photos that end up in any album by any photographer that tells the whole story is about 70 photographs in a mixture of sizes (if you are looking at other photographers, keep this in mind when you review their packages). Although we can't predict what you will decide after you see your photographs, most people get between 70 & 100 photographs in their album.

How long does it take after the wedding?
Images are normally available within a couple of days for viewing in our studio. Two months is our normal turn around to complete your album after the album design is completed.

What happens to the digital files?
They are available to purchase per our price list. We will store them for you for three years.

What does it mean to have my album designed?
We are referring to the process of selecting which photos will be used, what size they will be, and where in the album they will be displayed.

How is my album designed?
Normally, you will design your album in our studio with the help of Roger (if you have no interest in the design process Roger will do it for you). Roger's job is to show you the different ways that the photos can be arranged, your job is to say what you like. You will find that you will have definite preferences for different arrangements depending on your personality (this is why we like you be involved in the design process). When your album is completed it will be a reflection of your personalities - that makes it almost magical!

How much time does the album design session take?
2 to 8 hours, usually around 4 or 5 hours. It will depend on the size of your wedding and how decisive you are. We know that different people have different decision making styles, we are happy to help you whether you are quick or are more comfortable with a longer design session, we will also gladly break the design session into multiple appointments. We want to be sure that you will be very happy with your album and that it will be the size that is appropriate for you.

What about a Gift Registry, can guests help with our album?
Absolutely, include us on your registry list, we will send your guest a gift certificate for whatever amount they would like to help out with.

How far ahead should we reserve a photographer?
If you agree with us that the selection of a photographer is one of your most important decisions, you should shop for a photographer as you shop for a location - so that you can be sure that your favorite location and photographer are both available on your wedding day. If you already have an unchangeable date then look around and decide in a timely manner.  If you wait your choices of photographers may change and you may have to start the interview process over again.

Is an engagement session included?
Yes, two portrait sessions are included with our wedding coverage, they can be used for an engagement session, bridal session, or any of our regular portrait sessions. Often we photograph the new family with one of these sessions after the wedding. We can go to San Francisco for your engagement session at no additional charge, but it does need to be on a weekday when we do our lab run (we use a color lab in San Francisco for some of our printing).

Do you bring an assistant?
Yes, in fact sometimes we bring two assistants. We feel that for the best quality, wedding photography is a two person job. Our assistants do a lot more than carry equipment.   They have experience in helping to make sure that your wedding day runs smoothly and helping the photographer with the photography.

Do you have a payment plan?
Before your wedding the deposits are as required in our price list. After your wedding the remainder of the album cost may be spread out over of as many months as we agree upon. We will charge your credit card monthly for the agreed amount and pace the production of your album so that it is ready when the album is paid in full.

What happens if you are running late?
Our guiding philosophy - it is your day, it is very important to us that you get the photos that you want AND that you enjoy your wedding day. We will sit down with you before your wedding to do a planning session.  We write out notes on our computer and print out copies for you. If the day's schedule or plan needs to change we will refer to the notes with you so that we can get the your most important photos. Even when we are working VERY quickly we always work at keeping the photography relaxed and lots of fun.

What happens if equipment breaks or we make a mistake?
Yes, it can and although rarely, it has happened. We check our equipment often - even during the wedding. If we do discover a problem we are not shy about letting you know right away, usually photos can be quickly re-taken where appropriate .

Is it OK for guests to take photos?
Yes, although it's not fun to think about it, if our lab or studio has a fire we want you to have photographs from your wedding day. We know that photography is important to you - we are happy to do anything that can help guarantee having photographs from your day.

What if the photographer is sick?
So far - knock on wood - we have been able to attend every wedding we have reserved (although we have done a few weddings where we had to bring extra assistants and excuse ourselves for a few minutes) … In the case of an emergency where we could not physically do the photography, we have photographer friends that we have reciprocal agreements with - we will do our best to find one who is available.

What about black and white?
Black & white and sepia are available at no extra charge from the same digital images that are taken that are in color.

How do we feel about engagement sessions?
We love them! It gives us a chance to get to know each other. Also, when you get photos that you love which show your relationship (something that couples often expect only from the wedding photographs) it takes some of the pressure off of the wedding day, and then you have even more fun and it shows in the photographs.